Generally all our items are final sale.

When We Make exceptions

We stand behind the quality of everything we sell. If any of the following apply to your order, please contact us within 7 days of delivery:

• Your item arrived damaged or broken
• You received the wrong item
• Your order was incomplete (missing items)
• There is a significant defect in the product

In these cases, we will offer a replacement, store credit, or full refund. We simply ask for a photo of the issue so we can resolve it quickly. Just send us an email: hello@onwaverly.com.

PAID AND NOT PICKED UP

Books paid for and not picked up after 90 days will be reshelved. A gift card for the amount minus sales tax and 15% restocking fee will be issued via email if provided during time of purchase.

PREORDERS

All books pre-ordered will ship shortly after the publication date.

Shipping Issues

Once an order is with the carrier, delivery timelines are outside our control. If a package is confirmed lost, please reach out and we will work toward a resolution. We are not responsible for packages marked as delivered but reported missing, so please ensure your delivery address is accurate at checkout.