Have an account?
Log in to check out faster.
We take great care in curating every item in our shop. Because many of our products are specialty, seasonal, or one-of-a-kind gift items, all sales are considered final in most cases.
Our General Policy
We do not accept returns or exchanges for change of mind, ordering the wrong size or quantity, or personal preference. We encourage all customers to read product descriptions carefully before purchasing.
Items That Are Final Sale (No Exceptions)
When We Will Make It Right
We stand behind the quality of everything we sell. If any of the following apply to your order, please contact us within 7 days of delivery:
In these cases, we will offer a replacement, store credit, or full refund. We simply ask for a photo of the issue so we can resolve it quickly.
How to Contact Us
Email us at hello@onwaverly.com within 7 days of receiving your order. Please include your order number, a brief description of the issue, and 1–3 photos. We typically respond within 1–2 business days.
Cancellations
Orders may be cancelled for a full refund only if requested before the order has shipped. Once an order is in transit, our standard final-sale policy applies.
Shipping Issues
Once an order is with the carrier, delivery timelines are outside our control. If a package is confirmed lost, please reach out and we will work toward a resolution. We are not responsible for packages marked as delivered but reported missing, so please ensure your delivery address is accurate at checkout.
We reserve the right to update this policy at any time. Questions? Reach out at hello@onwaverly.com — we're happy to help.